Negotiation is often perceived as a battleground of wills, but few understand its nuances better than Chris Voss, a former FBI hostage negotiator. In his influential book, Voss deconstructs the art and science of high-stakes negotiation, offering readers actionable strategies to navigate both business and personal confrontations. His methodology, grounded in real-world experience, emphasizes the psychological and emotional levers that drive human decision-making, showing that effective negotiation is less about force and more about empathy, tactical listening, and creative problem-solving.

• Tactical empathy is the cornerstone of successful negotiation: deeply understanding the counterpart's...
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