In the rapidly evolving landscape of workplace communication, the integration of artificial intelligence (AI) presents both unprecedented opportunities and complex challenges. Monique Zytnik’s work delves into how AI transforms internal communication within organizations, reshaping dialogue, collaboration, and information flow. The book offers a nuanced exploration of AI’s capacity to enhance efficiency and personalization, while also addressing the implications for employee engagement, trust, and ethical considerations.

• AI augments rather than replaces human communication: AI tools serve as enablers, facilitating clearer, faster, and more tailored internal messaging rather than eliminating human interaction.
• Personalization fosters engagement:...
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